{"id":16153,"date":"2023-07-10T17:02:15","date_gmt":"2023-07-10T14:02:15","guid":{"rendered":"https:\/\/cloudfresh.com\/?p=16153"},"modified":"2024-12-09T16:58:26","modified_gmt":"2024-12-09T13:58:26","slug":"help-desk-vs-support-whats-the-difference-duplicate-1","status":"publish","type":"post","link":"https:\/\/dev.cloudfresh.com\/fr\/cloud-blog\/service-d-assistance-vs-service-de-support-quelle-est-la-difference\/","title":{"rendered":"Centre d&#8217;assistance ou Support : Quelle est la diff\u00e9rence ?"},"content":{"rendered":"<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-fr\">D\u00e9sol\u00e9, cet article est seulement disponible en <a href=\"https:\/\/dev.cloudfresh.com\/en\/wp-json\/wp\/v2\/posts\/16153\" class=\"qtranxs-available-language-link qtranxs-available-language-link-en\" title=\"English\">English<\/a>, <a href=\"https:\/\/dev.cloudfresh.com\/ua\/wp-json\/wp\/v2\/posts\/16153\" class=\"qtranxs-available-language-link qtranxs-available-language-link-ua\" title=\"\u0423\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430\">\u0423\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430<\/a>, <a href=\"https:\/\/dev.cloudfresh.com\/ru\/wp-json\/wp\/v2\/posts\/16153\" class=\"qtranxs-available-language-link qtranxs-available-language-link-ru\" title=\"\u0420\u0443\u0441\u0441\u043a\u0438\u0439\">\u0420\u0443\u0441\u0441\u043a\u0438\u0439<\/a> et <a href=\"https:\/\/dev.cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts\/16153\" class=\"qtranxs-available-language-link qtranxs-available-language-link-cs\" title=\"\u010ce\u0161tina\">\u010ce\u0161tina<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>D\u00e9sol\u00e9, cet article est seulement disponible en English, \u0423\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430, \u0420\u0443\u0441\u0441\u043a\u0438\u0439 et \u010ce\u0161tina.<\/p>\n","protected":false},"author":30,"featured_media":16155,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[3,147],"tags":[],"class_list":["post-16153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-blog","category-zendesk-articles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centre d&#039;assistance ou Support : Quelle est la diff\u00e9rence ? - Cloudfresh<\/title>\n<meta name=\"description\" content=\"\u041e\u0442\u0440\u0438\u043c\u0430\u0439\u0442\u0435 \u043f\u043e\u0432\u043d\u0435 \u0443\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u043f\u0440\u043e \u0432\u0456\u0434\u043c\u0456\u043d\u043d\u043e\u0441\u0442\u0456 \u043c\u0456\u0436 \u0441\u043b\u0443\u0436\u0431\u0430\u043c\u0438 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e \u043a\u0435\u0440\u0443\u0432\u0430\u043d\u043d\u044f\u043c \u0406\u0422-\u043f\u043e\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centre d&#039;assistance ou Support : Quelle est la diff\u00e9rence ? - Cloudfresh\" \/>\n<meta property=\"og:description\" content=\"\u041e\u0442\u0440\u0438\u043c\u0430\u0439\u0442\u0435 \u043f\u043e\u0432\u043d\u0435 \u0443\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u043f\u0440\u043e \u0432\u0456\u0434\u043c\u0456\u043d\u043d\u043e\u0441\u0442\u0456 \u043c\u0456\u0436 \u0441\u043b\u0443\u0436\u0431\u0430\u043c\u0438 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e \u043a\u0435\u0440\u0443\u0432\u0430\u043d\u043d\u044f\u043c \u0406\u0422-\u043f\u043e\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/\" \/>\n<meta property=\"og:site_name\" content=\"Cloudfresh\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-10T14:02:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-09T13:58:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cloudfresh.com\/wp-content\/uploads\/2025\/10\/cloudfresh_pictogramme.png\" \/>\n\t<meta property=\"og:image:width\" content=\"4500\" \/>\n\t<meta property=\"og:image:height\" content=\"2790\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ivan Demko\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ivan Demko\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/\"},\"author\":{\"name\":\"Ivan Demko\",\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/#\\\/schema\\\/person\\\/8e3c29fd19b23d12fb7104ea583bd1d4\"},\"headline\":\"Centre d&#8217;assistance ou Support : Quelle est la diff\u00e9rence ?\",\"datePublished\":\"2023-07-10T14:02:15+00:00\",\"dateModified\":\"2024-12-09T13:58:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/\"},\"wordCount\":3775,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dev.cloudfresh.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/help-desk-vs-support-what-s-the-difference-new.png\",\"articleSection\":[\"Cloud Blog\",\"Zendesk Articles\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/\",\"url\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/\",\"name\":\"Centre d'assistance ou Support : Quelle est la diff\u00e9rence ? - Cloudfresh\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dev.cloudfresh.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/help-desk-vs-support-what-s-the-difference-new.png\",\"datePublished\":\"2023-07-10T14:02:15+00:00\",\"dateModified\":\"2024-12-09T13:58:26+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/#\\\/schema\\\/person\\\/8e3c29fd19b23d12fb7104ea583bd1d4\"},\"description\":\"\u041e\u0442\u0440\u0438\u043c\u0430\u0439\u0442\u0435 \u043f\u043e\u0432\u043d\u0435 \u0443\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u043f\u0440\u043e \u0432\u0456\u0434\u043c\u0456\u043d\u043d\u043e\u0441\u0442\u0456 \u043c\u0456\u0436 \u0441\u043b\u0443\u0436\u0431\u0430\u043c\u0438 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e \u043a\u0435\u0440\u0443\u0432\u0430\u043d\u043d\u044f\u043c \u0406\u0422-\u043f\u043e\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM).\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#primaryimage\",\"url\":\"https:\\\/\\\/dev.cloudfresh.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/help-desk-vs-support-what-s-the-difference-new.png\",\"contentUrl\":\"https:\\\/\\\/dev.cloudfresh.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/help-desk-vs-support-what-s-the-difference-new.png\",\"width\":4500,\"height\":2790},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/ua\\\/cloud-blog\\\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\",\"item\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u0414\u043e\u0432\u0456\u0434\u043a\u043e\u0432\u0430 \u0441\u043b\u0443\u0436\u0431\u0430 vs \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438: \u0432 \u0447\u043e\u043c\u0443 \u0440\u0456\u0437\u043d\u0438\u0446\u044f?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/\",\"name\":\"Cloudfresh\",\"description\":\"A Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Okta Activate Partner, and Microsoft Partner.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/dev.cloudfresh.com\\\/en\\\/#\\\/schema\\\/person\\\/8e3c29fd19b23d12fb7104ea583bd1d4\",\"name\":\"Ivan Demko\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c53df08d360d26e5f17a3a52d18eae39de2c8d143cb3e8f204723351fde1098f?s=96&d=wavatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c53df08d360d26e5f17a3a52d18eae39de2c8d143cb3e8f204723351fde1098f?s=96&d=wavatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/c53df08d360d26e5f17a3a52d18eae39de2c8d143cb3e8f204723351fde1098f?s=96&d=wavatar&r=g\",\"caption\":\"Ivan Demko\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Centre d'assistance ou Support : Quelle est la diff\u00e9rence ? - Cloudfresh","description":"\u041e\u0442\u0440\u0438\u043c\u0430\u0439\u0442\u0435 \u043f\u043e\u0432\u043d\u0435 \u0443\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u043f\u0440\u043e \u0432\u0456\u0434\u043c\u0456\u043d\u043d\u043e\u0441\u0442\u0456 \u043c\u0456\u0436 \u0441\u043b\u0443\u0436\u0431\u0430\u043c\u0438 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e \u043a\u0435\u0440\u0443\u0432\u0430\u043d\u043d\u044f\u043c \u0406\u0422-\u043f\u043e\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM).","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/","og_locale":"fr_FR","og_type":"article","og_title":"Centre d'assistance ou Support : Quelle est la diff\u00e9rence ? - Cloudfresh","og_description":"\u041e\u0442\u0440\u0438\u043c\u0430\u0439\u0442\u0435 \u043f\u043e\u0432\u043d\u0435 \u0443\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u043f\u0440\u043e \u0432\u0456\u0434\u043c\u0456\u043d\u043d\u043e\u0441\u0442\u0456 \u043c\u0456\u0436 \u0441\u043b\u0443\u0436\u0431\u0430\u043c\u0438 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e \u043a\u0435\u0440\u0443\u0432\u0430\u043d\u043d\u044f\u043c \u0406\u0422-\u043f\u043e\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM).","og_url":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/","og_site_name":"Cloudfresh","article_published_time":"2023-07-10T14:02:15+00:00","article_modified_time":"2024-12-09T13:58:26+00:00","og_image":[{"width":4500,"height":2790,"url":"https:\/\/cloudfresh.com\/wp-content\/uploads\/2025\/10\/cloudfresh_pictogramme.png","type":"image\/png"}],"author":"Ivan Demko","twitter_misc":{"Written by":"Ivan Demko","Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#article","isPartOf":{"@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/"},"author":{"name":"Ivan Demko","@id":"https:\/\/dev.cloudfresh.com\/en\/#\/schema\/person\/8e3c29fd19b23d12fb7104ea583bd1d4"},"headline":"Centre d&#8217;assistance ou Support : Quelle est la diff\u00e9rence ?","datePublished":"2023-07-10T14:02:15+00:00","dateModified":"2024-12-09T13:58:26+00:00","mainEntityOfPage":{"@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/"},"wordCount":3775,"commentCount":0,"image":{"@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#primaryimage"},"thumbnailUrl":"https:\/\/dev.cloudfresh.com\/wp-content\/uploads\/2023\/07\/help-desk-vs-support-what-s-the-difference-new.png","articleSection":["Cloud Blog","Zendesk Articles"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/","url":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/","name":"Centre d'assistance ou Support : Quelle est la diff\u00e9rence ? - Cloudfresh","isPartOf":{"@id":"https:\/\/dev.cloudfresh.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#primaryimage"},"image":{"@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#primaryimage"},"thumbnailUrl":"https:\/\/dev.cloudfresh.com\/wp-content\/uploads\/2023\/07\/help-desk-vs-support-what-s-the-difference-new.png","datePublished":"2023-07-10T14:02:15+00:00","dateModified":"2024-12-09T13:58:26+00:00","author":{"@id":"https:\/\/dev.cloudfresh.com\/en\/#\/schema\/person\/8e3c29fd19b23d12fb7104ea583bd1d4"},"description":"\u041e\u0442\u0440\u0438\u043c\u0430\u0439\u0442\u0435 \u043f\u043e\u0432\u043d\u0435 \u0443\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u043f\u0440\u043e \u0432\u0456\u0434\u043c\u0456\u043d\u043d\u043e\u0441\u0442\u0456 \u043c\u0456\u0436 \u0441\u043b\u0443\u0436\u0431\u0430\u043c\u0438 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u043e\u044e \u043a\u0435\u0440\u0443\u0432\u0430\u043d\u043d\u044f\u043c \u0406\u0422-\u043f\u043e\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM).","breadcrumb":{"@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#primaryimage","url":"https:\/\/dev.cloudfresh.com\/wp-content\/uploads\/2023\/07\/help-desk-vs-support-what-s-the-difference-new.png","contentUrl":"https:\/\/dev.cloudfresh.com\/wp-content\/uploads\/2023\/07\/help-desk-vs-support-what-s-the-difference-new.png","width":4500,"height":2790},{"@type":"BreadcrumbList","@id":"https:\/\/dev.cloudfresh.com\/ua\/cloud-blog\/dovidkova-sluzhba-vs-sluzhba-pidtrymky-v-chomu-riznytsya\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430","item":"https:\/\/dev.cloudfresh.com\/en\/"},{"@type":"ListItem","position":2,"name":"\u0414\u043e\u0432\u0456\u0434\u043a\u043e\u0432\u0430 \u0441\u043b\u0443\u0436\u0431\u0430 vs \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438: \u0432 \u0447\u043e\u043c\u0443 \u0440\u0456\u0437\u043d\u0438\u0446\u044f?"}]},{"@type":"WebSite","@id":"https:\/\/dev.cloudfresh.com\/en\/#website","url":"https:\/\/dev.cloudfresh.com\/en\/","name":"Cloudfresh","description":"A Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Okta Activate Partner, and Microsoft Partner.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dev.cloudfresh.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/dev.cloudfresh.com\/en\/#\/schema\/person\/8e3c29fd19b23d12fb7104ea583bd1d4","name":"Ivan Demko","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/c53df08d360d26e5f17a3a52d18eae39de2c8d143cb3e8f204723351fde1098f?s=96&d=wavatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c53df08d360d26e5f17a3a52d18eae39de2c8d143cb3e8f204723351fde1098f?s=96&d=wavatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c53df08d360d26e5f17a3a52d18eae39de2c8d143cb3e8f204723351fde1098f?s=96&d=wavatar&r=g","caption":"Ivan Demko"}}]}},"_links":{"self":[{"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/posts\/16153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/comments?post=16153"}],"version-history":[{"count":0,"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/posts\/16153\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/media\/16155"}],"wp:attachment":[{"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/media?parent=16153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/categories?post=16153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cloudfresh.com\/fr\/wp-json\/wp\/v2\/tags?post=16153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}